The Trusted Authority on Rail

1-877-929-7245

Monday - Friday: 8:00am - 7:00pm CST
Saturday: 9:00am - 4:00pm CST

TERMS AND CONDITIONS

Thank you for choosing Vacations By Rail (VBR) as your tour operator or travel agent for your trip. Terms and conditions may vary based on the supplier or third party tour operator of the travel product you purchase. Below is an abbreviated version of VBR’s terms and conditions for many of the United States and Canada travel packages in this brochure. Full terms and conditions for your specific trip will be provide at time of quotation or reservation and is also available in advance by calling 1-877-929-7245.

To ensure you understand the terms and conditions of your vacation, please review your full terms and conditions carefully prior to booking and making payment.

HOW TO MAKE YOUR RESERVATION
To make your reservation, call 877-929-7245 or visit www.vacationsbyrail.com

DEPOSIT AND PAYMENT POLICY:
A deposit of $750 per person is required to confirm a reservation. Full payment is due 90 days prior to travel.

VBR will accept the following credit cards: Visa, MasterCard, American Express, and Discover.

Reservations made within 21 days of departure require a credit card, money order, or certified check. Your reservation will not be confirmed until payment is received.

CANCELLATION FEES:

Once confirmed $250 per person plus supplier fees

90 – 61 days prior to departure $500 per person plus supplier fees

60 – 46 days prior to departure 50% of the package price plus supplier fees

45 – day of departure 100% non-refundable

100% cancellation fee for no shows or if cancellation is made after travel is scheduled to begin

No refund for unused portions of the trip.

Vacations including Rocky Mountaineer have cancellation fees of:

Once confirmed until 61 days prior to departure 20% of package price, not to exceed deposit paid

60 – 46 days prior to departure 50% of the package price plus supplier fees

45 – day of departure 100% non-refundable

100% cancellation fee for no shows or if cancellation is made after travel is scheduled to begin

No refund for the unused portion of the trip.

Supplier cancellation fees may be assessed in addition to the change/cancel fees stated above.

CANCELLATION AND REFUND POLICY:

Your cancellation must be made by phone and written notice to VBR. Date of cancellation is the business day on which VBR receives written notice. The right to refund if you cancel or change plans is limited. Requests for refund must be in writing to VBR, along with unused tickets and vouchers, and received by mail, email or fax within 30 days of cancellation. Unused portions of your vacation will not be refunded. For changes or cancellations prior to departure, the request for refund will be reviewed, and the applicable refund will be remitted to you or your Travel Agent within 30 days less the following:

a) Supplier charges for cancellation

b) Non-refundable components of your travel plans

c) Administrative charge by VBR for processing the cancellation

CHANGE FEES:

- Date changes to existing reservations following full payment are considered a cancellation and rebooking.

- Name changes are not permitted. A name change is considered a cancellation and rebooking.

- A fee of $50 per person plus any supplier fees and price increases will be charged for all other changes. In some cases, supplier fees may be 100% of the services provided.

TRAVEL INSURANCE:

VBR recommends travel insurance to protect your vacation purchase. Travel insurance may be purchased on your own or through VBR. Travel insurance policies and coverage vary. General Information about third party travel insurance options offered through VBR is available by contacting a Vacations By Rail travel specialist.

EXCLUSIONS:

VBR reserves the right to alter its Payment, Refund and Cancellation Policies when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, acts of terrorism, hostilities between nations or unavailability of transportation through no fault of VBR.

TRIP DELAY:

Train travel, as well as other forms of transportation, is subject to delays and service disruptions. VBR is not responsible in whole or in part for any delays, delayed departures or arrivals or missed carrier connections or for the loss of any purchased services that cannot be used as the result of delays or service disruptions. VBR strongly encourages purchasing travel insurance against trip delay and trip interruption.

PRICES AND ADDITIONAL INFORMATION:

- Prices are subject to change without notice, and all reservations are based on availability. Prices listed are quoted in U.S. dollars, per person.

- Advertised promotions are not retroactive to existing bookings

- National Park Fees for independent travel are not included in the cost of the reservation. They are your responsibility and are purchased at the applicable National Park.

- Transportation services do restrict the size of baggage along with the weight. Information on baggage is available upon request from Vacations By Rail.

- Tour prices do not include gratuities, baggage handling and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, loss damage waiver (LDW) and other insurance, gasoline and surcharges for drivers under the age of 25 (where applicable).

- All amenities shown for a particular hotel property may not be available in every room category. VBR reserves the right, at any time, to substitute comparable alternate accommodations or substitute itineraries. Special room requests, including bedding requests, will be communicated to the applicable party but cannot be guaranteed.

-VBR reserves the right not to honor any published prices that VBR determines were erroneous due to printing, electronic or clerical error.

INTERNATIONAL TRAVEL (Passports, Visas and Identification):

You are responsible for ensuring you have proper identification and documentation and meet all requirements for international border-crossing. VBR is not responsible for any loss sustained by failure to comply with laws, regulations, orders and/or requirements of countries visited.

RESPONSIBILITY AND LIMITATION OF LIABILITIES:

VBR is owned and operated by VBR Tours, LLC. VBR is solely responsible for selecting the suppliers that provide the component parts (e.g. hotel accommodations, air transportation, transfers, car rental firms, etc.) for the Vacations it sells. These suppliers are independent contractors. VBR does not own, control or operate, nor is it an agent for any suppliers furnishing tour component parts, and therefore VBR cannot be held liable for loss or damage to property or injury to persons, caused by reason of any act or omission, negligence, willful misconduct, wrongful act or otherwise by such third party supplier. VBR reserves the right in its sole discretion to make changes to travel itineraries or schedules and is not responsible for expense, loss of time, money or other such damages resulting from such changes. Furthermore, VBR shall not be held liable for loss of or damage to property or injury caused by reason of any strike, war, domestic or international terrorism, quarantine, sickness, government restrictions or regulations, or any other cause beyond VBR’s' reasonable control.

NEITHER VBR TOURS, LLC NOR ANY OF OUR EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE TO YOU OR OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, REGARDLESS OF WHETHER OR NOT VBR TOURS, LLC WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OUR SERVICES OR THE VACATIONS. FURTHERMORE, IN NO EVENT SHALL OUR LIABILITY WITH RESPECT TO ANY VACATION EXCEED THE FEES PAID BY YOU TO VBR TOURS, LLC FOR SUCH VACATION. THESE DISCLAIMERS OF TYPES OF DAMAGES AND LIMITATIONS OF LIABILITY APPLY TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, PRODUCT LIABILITY OR UNDER ANY OTHER CAUSE OF ACTION. BECAUSE SOME STATES DO NOT ALLOW SOME OR ALL OF THESE DISCLAIMERS AND LIMITATIONS, THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, DAMAGES SHALL BE DISCLAIMED AND LIMITED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAW.

VBR TOURS, LLC MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY VACATION DESCRIBED.

These terms and conditions are governed by the internal substantive laws of the State of Illinois, without regard to its conflicts of laws provisions. You submit to jurisdiction and venue in the state and federal courts located in the State of Illinois and further agree that any cause of action you may bring arising in connection with or incident to the responsibility of VBR Tours, LLC will be brought by you exclusively in a state or federal court located in the State of Illinois.

By ordering and/or making payment for any of the Vacations listed, you acknowledge and agree to all the terms and conditions set forth above, including but not limited to the limitations of liability set forth above.

VBR reserves the right to amend its terms and conditions. Full terms and conditions for your specific travel package is available by calling VBR at 1-877-929-7245 or sending an email

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