“The Grand Tour of the UK included many interesting sights and informative day tours. It was certainly a worthwhile experience, and our Tour Manager was well-informed and very helpful. We did have some problems with baggage handling and lodging, but after the tour I contacted the Vacations By Rail Customer Service Manager and was able to receive appropriate compensation for the problems we encountered. I was glad to see that Vacations By Rail was responsive to our complaint.
“I enjoyed this trip overall. There are some things that should be corrected by the company. It would be nice to have the final itinerary sooner to allow for better planning. Also, a welcome meal and a farewell at the hotels should be enough. The other two meals took away from free time and a chance to explore.
