Inside Sales/Rail Specialist
Location: Chicago, IL
As an Rail Specialist, you'll apply your passion for travel and strong understanding of the sales process to help customers plan and book the perfect vacation experience. You will be expected to deliver sales by establishing trust, building rapport and educating prospective customers on our portfolio of vacation experiences. The ideal candidate excels at generating leads, building relationships, and closing deals and thrives in a fast-paced, call center environment.
Responsibilities
- Become an expert on Vacation By Rail's portfolio of vacation experiences - able to speak confidently and answer detailed questions from customers
- Generate and grow sales using a consultative selling technique - identifying customer needs and making informed recommendations
- Make outbound calls to potential and existing customers and field inbound calls and email inquiries
- Demonstrate the ability to overcome initial reluctance and objections
- Develop a thriving pipeline that will enable you to exceed monthly and quarterly sales goals
- Build and sustain customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to ensure satisfaction and loyalty
- Identify, report and help remedy issues that negatively impact your ability to close a sale or provide impeccable service to our customers
- Demonstrate a customer-centric approach to everything you do
- Perform other duties as required by the business
Qualifications
- Bachelor's degree, preferably in marketing, communications or general business
- Minimum of one year of professional work experience in a competitive sales environment
- Self-starter with hands-on approach and ability to multi-task
- Demonstrated track record of meeting/exceeding sales goals
- Excellent phone skills, prior experience in a call center a plus
- Strong communication skills (verbal and written) and attention to detail
- Tech-savvy with proficiency in Microsoft Office and Excel
- Passionate about travel
- Experience working with baby boomers preferred
To apply: Send your resume to [email protected].