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Operations Coordinator

September 2022


The Operations Coordinator will provide operational and logistical support to VBR's customer facing reservations team.

The candidate will ensure business processes and functions are conducted in an accurate, cost-efficient manner.



  • Manage the fulfillment of customer reservations ensuring they are processed accurately, thoroughly and in a way that exceeds customer expectations while minimizing costs
  • Provide support to the Reservations team
  • Optimize operational processes to ensure maximum efficiency while maintaining quality standards
  • Research customer services issues with suppliers and vendors
  • Communicate with suppliers and vendors as needed
  • Perform quality control review on documents and issue documents
  • Assist with the implementation of new processes and procedures and identify new opportunities to streamline existing ones
  • Processing incoming/outgoing mail
  • Collaborate and work with cross-functional partners in Sales, Systems, Marketing, Product and Tour Operations teams in the US & UK to identify and implement solutions to customer and/or operational issues
  • Ensure all tasks and responsibilities are prioritized and handled in a timely and professional manner. Anticipate problems and ask probing questions in order to respond effectively



  • Minimum of 2-years of professional work experience in customer service, operations, logistics or similar fields
  • Customer-driven approach and mindset
  • Strong problem-solving and time management skills
  • Self-starter with hands-on approach and demonstrated ability to work efficiently
  • Strong communication skills (verbal and written)
  • Superior attention to detail  
  • Travel industry experience required, preferably with a tour operator or leisure business


To apply: Send your resume to [email protected]