Rail Specialist
Vacations By Rail is North America's most comprehensive provider of global rail travel and tours and the trusted authority on rail vacations. We offer the largest selection of independent rail vacations, escorted rail tours, luxury rail journeys and custom train vacations to destinations in North America, Europe and beyond.
Our goal is to bridge the gap between the allure of rail travel and the knowledge required to plan and enjoy a rail vacation. We strive to provide customers with frank, candid information based on customer feedback, in-depth product knowledge and first-hand rail travel experience. Our Rail Specialists act as advisors and educators assisting customers with researching, planning and booking rail vacations best suited to their tastes and budget.
As a Rail Specialist, you'll help customers plan and book the perfect vacation experience. You'll be responsible for converting sales enquiries into bookings and maximizing the order value by upselling add-ons to further enhance customers' experience while on vacation with us. The ideal candidate is motivated to achieve sales targets, passionate about delivering an exceptional customer experience, excels at building relationships and converting enquiries into sales in a fast-paced, call center environment.
Responsibilities
- Achievement of sales targets by handling inbound and outbound calls in a friendly, efficient and professional manner
- Demonstrate a customer-centric approach to everything you do Use a consultative selling technique - identify customer needs and make informed recommendations
- Generating a rapport with customers that is capable of establishing and developing loyalty
- Demonstrate resilience in overcoming initial reluctance and objections
- Achieving monthly team and individual targets regarding sales conversion and the conversion of valuable add-on sales, upgrades and extension packages
- Actively promote opportunities to 'upsell' customers onto our premium products and services, and supporting and promoting marketing initiatives
Qualifications
- Proven experience of working in a sales and/or customer service environment
- Demonstrable experience of meeting and exceeding targets
- Excellent verbal and written communication skills
- Strong attention to detail
- A resilient, positive and personable approach
- Self-starter with hands-on approach and ability to multi-task
- Tech-savvy with proficiency in Microsoft Office and Excel, and able to navigate multiple systems at the same time
- Passionate about travel is advantageous but not essential
To apply: Send your resume to [email protected].